Ready to make a paws-itive impact in the pet world? Join Lassie, the InsurTech company taking the Swedish, German, and French pet markets by storm! We’ve just secured a whopping €23 million in Series B funding, and we're on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.

As we set our sights on expanding, we’re on the hunt for a Sales agent to join us. If you're ready to embark on an adventure with us and help revolutionize pet insurance, we want to hear from you!

This position is placed at our office in Stockholm where we apply a hybrid work model with the opportunity to work partly from home. You will be reporting directly to Country manager

About the role

We are now looking for a Sales agent to drive our telesales operations in Sweden. As a Sales Agent, your primary focus will be on consultative sales—helping pet owners make informed decisions about their insurance needs. You will work closely with the country manager to launch and develop the in-house telesales function, continuously improve the sales process, experiment with new approaches, and explore innovative strategies to enhance customer experience and conversion rates.

At Lassie, we don’t believe in pushy sales tactics. Instead, we succeed by being genuinely helpful, offering expert guidance, and building trust with pet parents. If you have a customer-first approach, experience in sales or customer service, and want to be part of a company that’s truly making a difference for pets and their owners, this could be the perfect role for you!

In this role, you will:

• Handle mainly warm inbound consultative calls, guiding pet parents in choosing the right policy
• Develop and refine the telesales strategy and process, leading projects to optimize sales processes and explore new channels
• Continuously enhance our sales approach, ensuring a friendly, trust-driven, and consultative experience
• Collaborate with internal teams to improve the customer journey and increase conversion rates
• Analyze customer interactions and feedback to drive data-driven improvements in sales and service

Requirements

• 2-5 years of experience in customer service, advisory roles or B2C sales or a related field, (experience in insurance, fintech, or pet-related industries is a plus)
• Excellent communication skills, both verbal and written, in English and Swedish (additional language skills in German or French are a plus)
• A passion for helping others and a strong sense of empathy
• A self-starter with great problem-solving skills who thrives in a fast-paced environment

Our offer

• The opportunity to join a fast-growing company at the forefront of a booming market at an early scale-up phase
• Competitive salary with a mix of fixed and variable pay
• Option stake
• A flexible, dynamic, and playful company culture, where each person has an important part in a fun-loving and supportive team
• The joy of working with a product and brand that wow customers, and truly makes the world a better place
• Employee discount on Lassie pet insurance